Reporting errors on the Pastest website

At Pastest, we aim to provide a smooth and reliable experience — but if something isn’t working quite right, here’s how to report it and help us get things sorted quickly.

⚠️ If You See an Error Page

Message: “Error”

Sometimes an error page appears due to temporary maintenance or a technical glitch.

Here’s what to do:

• 🔍 Check your email — we’ll usually notify users of any scheduled downtime
• ❗ If no notification was received, please contact us with:
  • A description of what you were doing when the error occurred
  • A screenshot of the error (if possible)
  • Your Pastest username

🐢 If the Website Feels Slow

To help us investigate, please provide the following:

• 🌍 Your country
• 🕒 The date and time (BST) you experienced slowness
• 📶 Whether you were using Wi-Fi or a wired connection
• 🔧 What you were doing (e.g. watching a video, answering questions)

🧪 Run a Traceroute

On Windows:

1. Press Windows key + R → type cmd
2. In the Command Prompt, type:

   tracert www.pastest.com
   

3. Press Enter, then copy and send the full output to our support team

On macOS:

1. Open Terminal (from /Applications/Utilities)
2. Type:

   traceroute www.pastest.com
   

3. Press Enter, then copy and send the full output

🌐 If the Website Won’t Load

Try these steps:

• Switch to a different browser, device, or internet connection
• Try mobile data instead of Wi-Fi
• If on hospital Wi-Fi, check with IT — access may be restricted

If it’s still not working, send us:

• Your device, browser, and operating system
• A description of what you were doing
• A screenshot, if possible
• Your Pastest username

🎥 If Videos or Podcasts Won’t Play

Try:

• Different devices, browsers, or internet connections
• Switching to mobile data if hospital Wi-Fi is restricted

Still having trouble? Send us:

• Your device, browser, operating system, and country
• Your Pastest username
• A description of the issue
• A screenshot, if available

🔇 If Audio Isn’t Working or Is Too Quiet

• ✅ Make sure your volume is turned up and your speakers are on
• 🔁 Restart your device and browser
• 🎧 Use earphones, especially for Heart Sounds
• 🍎 For iPhone/iPad users — check that the mute switch isn’t on

🧹 General Troubleshooting Tips

Before reporting a problem, try these quick fixes:

• Open the site in an incognito/private window
• Clear your browser’s cache and cookies
• Try a different browser (Chrome, Safari, Firefox, Edge)
• Switch to another device
• Use a VPN browser if you’re on a restricted network
• Disable browser extensions
• Make sure your browser is up to date

These steps often resolve common issues!

📝 What to Include in Your Report

The more detail we receive, the faster we can help. Please include:

• ✅ Your Pastest username
• ✅ Your device, browser, and operating system
• ✅ What you were trying to do and what happened
• ✅ Any error messages
• ✅ A screenshot or screen recording, if available
• ✅ Your country and type of internet connection

🙋 Still Need Help?

If you’ve tried the steps above and still need support, we’re here for you!
📩 Contact Us and our team will get back to you as soon as possible.